Search and return invalid cryptocurency payments via Webmoney payment gate

If your transaction to Webmoney Transfer payment gateway wallet was completed (you can check in the blockchain that the payment was sent with correct amount and within the allotted timeframe and received the required number of confirmations), but was not credited by Webmoney then the payment from Webmoney was not received by us too.

Note: If the sender's wallet or exchange charges additional fees, please take these fees into account when sending the payment. Transactions with incorrect amount cannot not be credited by Webmoney payment gate.

Payment gateway Webmoney Transfer may place a transaction under review if the coins sent to Webmoney payment gate wallet have a high risk score to prevent fraud and comply with Anti-Money Laundering (AML) regulations. In this case payment was not credited by Webmoney automatically and refund instructions are sent by the Webmoney to the emails specified by the payer.

Note: If you have concerns that the funds you want to send are dirty, we recommend checking your wallet in blockchain analytics risk scoring services (for example, AMLbot, Crystal, Chainalysis, TRM Labs, Ellipltic, Match Systems, HAPI, Global Ledger, Mercle Science, AMLYZE, Defy, AMLCrypto, BlockSec, HashDit, BitOk, GetBlock etc.).

Webmoney allows you to return the erroneous transaction in one click:

2. If you accidentally close the refund page in your browser, you can always go to it using the link in the letter sent from Webmoney to the email you specified in the previous step:

If the letter from Webmoney with refund instructions did not arrive to your email, you can resent it from the pages:

USDT - https://wmt.web.money/einv/transearch.aspx

ETH - https://wmf.web.money/einv/transearch.aspx

XMR - https://wmm.web.money/einv/transearch.aspx

Also you can contact Webmoney Transfer support with transaction details to search for and refund the erroneous payment.

Note:  When paying with Bitcoin via Webmoney gate we recommend you specify refund address - in this case, the erroneous transaction will be automatically returned by the Webmoney payment gateway to the address you specified: